The primary objective of this course is to equip both Small and Medium-sized Enterprises (SMEs) owners and their teams with crucial digital tools aimed at boosting organisational productivity.
Attendees will acquire practical knowledge in using project management tools to facilitate seamless collaboration, exploring alternative workspace and email tools to streamline communication, implementing automation tools to enhance efficiency, and utilizing CRM systems for effective customer engagement.
Main topics
Among the main topics:
- Exploring workspace programs and their capabilities
- Assessing optimal email communication platforms
- Understanding the functions and applications of project management tools
- Unraveling the facilitation of workflow by automation tools
- Demystifying CRMs: What they are and whether you truly need one
- Introduction to crucial digital tools for SMEs
Source: European Digital Skills & Jobs Platform
