Recently, scholars across disciplines raised ethical, legal and social concerns about the notion of human intervention, control, and oversight over Artificial Intelligence (AI) systems.

To empower users in AI-mediated communication processes, this article introduces the concept of active human agency, and why contestability and redress mechanism examples are necessary to strengthen active human agency.

The paper argues that AI policy should introduce rights for users to swiftly contest or rectify an AI-enabled decision. This right would empower individual autonomy and strengthen fundamental rights in the digital age. The conclusion identifies routes for future theoretical and empirical research on active human agency in times of ubiquitous AI.

Digital technology / specialisation

  • Artificial Intelligence

Digital skill level

  • Intermediate
  • Advanced
  • Digital Expert

Geographic Scope - Country

  • European Union

Type of initiative

International initiative

Target audience

  • Digital skills for ICT professionals and other digital experts.

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